Returns & Exchanges
While we hope you’ll be totally satisfied with your PROPPR® purchase, we understand there may be times when you may need to return a product.
However due to hygiene health laws we cannot accept returns of worn or used goods, unless they have been deemed to be faulty. We are also not required to replace your product if you simply change your mind, you believe that the product does not provide you with a remedy, or it doesn’t suit your personal requirements.
Discontinued and clearance products are also non-returnable. Therefore, please consider your purchase carefully before accepting our terms and conditions, and proceeding with your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You may request to return a product for replacement or refund where the product(s) have a major failure, such as being faulty or wrongly described.
If your PROPPR® arrives significantly damaged or is deemed to be faulty, please call or email us within 48 hours (2 days) of receipt. Please also take a photograph of the PROPPR® and identify the issue, making sure you also keep all original boxes and packaging. If we accept the fault or damage we will provide you with details on how to return your PROPPR® for replacement. Return shipping costs are at your expense unless we are responsible for the return. We will replace any faulty or significantly damaged product and pay for the return freight, subsequent to the receipt, evaluation and acceptance of the item.
Unless you notify us within two (2) days of delivery of your PROPPR® and such notification is confirmed in writing or reply by us within seven (7) days of its receipt by us, the Product shall be deemed to have been accepted by you.
We will evaluate your return request once we have received details of your return request. We will send you full return instructions and a return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide you a more efficient service.
If you are not happy with your PROPPR®, we may, at our discretion, choose to exchange it for an alternative or replacement footrest, providing the product is returned in its original condition and packaging, and with complete proof of purchase.
If your order has already been shipped, or is in the process of being shipped, we cannot cancel your order.
The shipping costs relating to a return will normally be paid by the customer unless the product is assessed as having a major failure. In this case we will be responsible for any shipping costs and you will be advised how to return the product at no cost to you.